Most people do not like having difficult conversations, otherwise they would not be called ‘difficult’ conversations, right? But difficult conversations could also be termed ‘beneficial conversations’ because they quite often have positive outcomes when done correctly.
So, what leads to having a difficult conversation and why do we need to learn how to conduct them effectively?
There are various reasons it may be difficult to have a workplace conversation; maybe providing negative feedback just does not come naturally to you, or perhaps the conversation is with a colleague you have a personal connection to also, or you know that the employee is having difficulties at home and you perceive you are adding to their struggles. Whatever the reason, there are ways to combat the anguish you may face conducting a difficult conversation.
Some keys tips:
A difficult conversation conducted effectively allows for two-way feedback to occur to benefit individuals and the organisation. There are various positives to having the conversation to identify:
If you or your team are having difficulties with providing accurate performance feedback or finding yourselves struggling to have open conversations about difficult topics, we can help. One on one discussions or group training packages are available. Just email firstname.lastname@example.org.